They are thieves. I contacted the company about getting transportation during my trip to Guatemala.
They contacted me back asking for the addresses of where I needed to be picked-up and dropped-off. I sent addresses back and then they confirmed my addresses and asked me to pay. I paid. Then, about 1 week before my trip they contacted me and said that they could not pick me up or drop me off at my locations.
I had no choice but to cancel services with them and I asked for a refund. They would not refund me because I had already paid and all payments are nonrefundable.
They are thieves for taking my money and not being able to provide a service to me. They are awful awful people.
Monetary Loss: $120.